Bluesnap | Overview

3d secure payments for bluesnap we allow for users to take 3d secure payments 3ds adds an extra layer of payment protection to an online transaction this type of security is required by europe in project settings → payments tab scroll down to the payment config header and enable 3 d secure payments protocol by default this should be off, unless required by merchant to process payments from users in europe how does it work? when a user makes a payment in a project using bluesnap, they are prompted with a new window with the header titled purchase authentication they are then sent a text message to their mobile device with a code to enter into the prompt note it is not recommended that admins enable this if they do not need to because it requires extra steps for the user to process a payment this is more so for admins that process payments from users in europe for a user on the front end making a payment on a saved payment method they may or may not be prompted again to do the 3ds prompt depending on the processor, they control what happens the 3ds sends a text to the phone that is on file with the cc company when an admin makes the first payment on the backend it bypasses the 3ds check to avoid the user receiving an unexpected text message and may or may not go through bluesnap chargebacks https //help regpack com/hc/en us/articles/5834398860315 what is a chargeback how many days do i have to dispute the chargeback? you have 7 days from the chargeback date to submit a dispute please provide your dispute documentation to the chargeback team mailto\ chargeback\@bluesnap com following these guidelines please put all documentation in a single pdf no larger than 1 9 mb anything not in the pdf will not be sent to the bank total pages must not exceed 20 original bluesnap order reference number must be placed in the subject line of your email one dispute per email no hyperlinks no sensitive personal identifiable information (such as pictures of photo ids or credit cards) items that should be sent in are order invoices, anything that the cardholder signed (if possible), proof that goods were delivered/services were rendered, any communication with the customer and any other proof that shows the cardholder authorized the transaction if you have previous transactions that have not been disputed by this cardholder, please send that invoice in as well so that we can use it as compelling evidence what happens once i dispute a chargeback? once your information has been submitted please allow for up to 90 days for any decision regarding the disputed chargeback to be made if the chargeback is reversed, you will see a credit in your account within that time frame if the chargeback is not reversed there will be no credit issued to your account and no further action will be taken my applicant told me they called their bank and reversed the chargeback will a chargeback reversal show in regpack? how will i know the reversal was successful? please let us ( mailto\ payments\@regpacks com ) know if your applicant has reversed a chargeback we will confirm with bluesnap’s chargeback team that the chargeback has been reversed on their end as well once the chargeback has been reversed and credited back to your merchant account, you will see this credit in your subsequent payout the chargeback reversal will not log in regpack, so once the chargeback is confirmed as reversed, a manual payment will need to be logged to bring the applicant's balance up to date do the processing fees also get returned? unfortunately, the processing fees are not refunded is there a fee to process a chargeback/refund? yes, your business is charged a chargeback fee each time a chargeback is issued you can receive confirmation of the fee by sending a written request to mailto\ payments\@regpacks com although a chargeback can be successfully disputed, the chargeback fee cannot be refunded how long after the payment does the shopper have to issue a chargeback? depending on the bank's policy, a card holder has a right to dispute the charge up to 1 year after the purchase was made merchants can file a chargeback dispute up to 7 days after the chargeback has been posted on the account how was this applicant able to issue a chargeback? our policy clearly outlines a no refund policy, and they read the terms of service a chargeback is issued when a shopper contacts their bank and reports a fraudulent charge on their statement, or claims they did not receive services for their payment the bank then takes the money back from the payment processor with no warning or notification, as it is a customer / consumer right to dispute what they believe or perceive to be fraudulent activity unfortunately, chargebacks cannot be avoided, only disputed we recommend contacting the applicant immediately if they issue a chargeback i received a notice there are too many chargebacks on my account what can i do now? if the chargeback level on your merchant account has surpassed the acceptable thresholds established by mastercard and visa the regpack payments team will reach out to you as a reference, the industry acceptable threshold for excessive chargeback ratio (# of chargebacks divided by # of sales) is 1% or higher the payment processor will send you the the chargeback ratio for your account in the past month number of sales number of chargebacks chargeback ratio regpack's goal is to help you correct this and get back on track it is critical that you create an action plan with the payment processor to prevent chargebacks assess your business and understand the root cause for the elevated chargeback levels ensure your terms and conditions are clear set a custom soft descriptor clarify your refund policy for registrants clear description of the product/service you know your business best, however; if we can help in analyzing please let us know bluesnap common questions when can i start processing payments? once you have completed your bluesnap setup form, the application is sent to bluesnap to begin the underwriting process the merchant account setup can take 3 5 business days to be completed once your merchant account has been approved for processing, we will issue a test payment and refund to confirm once confirmed, you will receive an email notification from mailto\ payments\@regpacks com you will be able to begin processing payments at any time what are my processing rates? upon joining regpack, your sales representative will quote and confirm your credit card and electronic check processing rates to receive confirmation of these rates, please email mailto\ payments\@regpacks com your rates are also listed in the terms and conditions in your regpack account when will i receive the deposits from my sales? when completing your bluesnap setup form, you are given the option to receive your funds on a daily, weekly or monthly payout schedule the option you select will be the frequency in which you will receive the deposits for your sales daily it takes bluesnap three business days to fully process a daily payout schedule you will receive your funds three business days after the billing date for example, funds accepted on friday, will be deposited into your account on the following wednesday weekly the weekly payout schedule is based on calendar days (monday sunday) you will receive your deposits on tuesday of each week, for the previous monday sunday weekly billing cycle monthly with monthly payout, you will receive your deposits on the 15th of each month, for the previous months billing cycle for example, funds accepted during the month of january, will not be deposited into your account until february 15th how can i pull the payout reports to reconcile my sales deposits? when completing your bluesnap setup form, you will be prompted to provide the names and emails of those who will need access to your merchant account in order to view your payment reporting options during the underwriting process of your application, those provided will receive an invitation email from bluesnap to gain access to reconcile your deposits, you will need to pull the payout reports the payout reports will provide you of a summary sheet, which provides your total gross and net sales and total fees charged along with the summary sheet, is the detailed sales report the detailed sales report will provide a full transaction history breakdown that makes up the deposit you received to pull the payout report, first make sure you are in the reports interface by clicking "reports" found on the left of your screen click "summary report" to view the "payout summary statement", see example below as well click "detailed report", then click "download" to pull a full breakdown spreadsheet of each individual transaction that makes up the deposit the detailed report provides the following payout transfer date transaction id# shopper payment date transaction type (charge or refund) payment method (visa, mastercard, electronic check, etc ) shopper transaction amount gross sales processing fees total disbursement regpack metadata project id the transaction took place in soft descriptor applicant name (if available) tax collected fees collected what are all of the fees that bluesnap charges? with weekly and monthly payout, you are charged a $2 transfer fee to have the funds deposited into your bank account you are not charged a transfer fee with daily payout if you opt to receive your payouts via wire transfer, you are charged a $22 wire transfer fee per transfer when user's pay via electronic check, it takes 3 7 business days to fully process the payment if the e check later declines, you will be charged a $4 e check reversal fee when a chargeback is issued by a shopper and their bank, you are charged a $15 chargeback fee note that chargebacks are charges that are rejected by the payee they are instigated by the user, but they can be appealed within 7 days you will need to provide additional documentation during the appeal if you do not appeal them within the 7 day timeline it will result in a negative notation on your vendor account and repeated chargebacks can lead to the cancellation of your vendor account why am i unable to issue a refund due to insufficient funds, when i have sufficient funds in my bank account? unfortunately due to covid 19, bluesnap is not allowing accounts to go into the negative for risk purposes this means that with each refund request with insufficient merchant account funds, we will need to provide you with a wire link to send the funds to bluesnap to fund your merchant account in order to cover the refunds the following https //checkout bluesnap com/buynow/checkout?merchantid=1156792\&enc=4mn7o8dc0oaenirw14j3hw%3d%3d can be used to fund your merchant account to complete the payment, please enter the amount you want to transfer and then complete the wire after the transfer is completed, please send the payments team at mailto\ payments\@regpacks com the reference number, mid, amount, and proof of payment which they will then give to bluesnap to credit your merchant account they will also set a refund reserve in the wire amount to ensure that the funds you send are applied to your refund reserve if you'd prefer, bluesnap can also debit the account on file for the funds needed to issue these refunds; they can debit the merchant account in any amount requested please note that the direct debit of your account can take up to 5 business days to clear and there is a $20 direct debit fee to do this if the refunds need to be issued sooner, you will want to send a wire the payments team can also set up a refund reserve on your account refund reserves are a set amount of funds that remain in the merchant account to cover refunds if needed you choose the amount, and the amount can be adjusted at any time once the reserve is set, incoming sales funnel to the reserve until the target amount is met subsequent sales are paid out, and the reserve is replenished with incoming sales when depleted by refunds if you'd like your reserve paid out to you, we can set the reserve amount at $0 and any unused funds would be sent in your next scheduled payout to reach the payments team, email mailto\ payments\@regpacks com